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Refund Policy

Last Updated: July 21, 2026

1. Plan Purchases and Access Activation

Access to paid plans (Pro and Enterprise) available in 1-week, 1-month, or 1-year durations is provisioned instantly upon payment confirmation:

  • PayMongo (QR Ph / GCash / Maya): Payments are activated instantly in real-time upon successful checkout.
  • Paddle (Credit / Debit Card & PayPal): Payments are activated instantly upon checkout completion.
  • GCash Manual: Direct transfers are processed and activated within 24 hours of reference number submission and admin verification.

2. Refund Conditions

Because our digital services grant immediate access to core premium tools (AI test item generation, Excel/CSV spreadsheet importer, and custom printable test formats), we maintain the following refund conditions:

  • 1-Month & 1-Year Access Plans: We offer a 7-day money-back guarantee if you encounter technical errors that our support team cannot resolve. Refund requests must be submitted within 7 days of the initial transaction.
  • 1-Week Access Plans: Requests for 1-week access plans are eligible for refund review within 48 hours of purchase if unresolved technical issues prevent use of the service.
  • Manual Transfer Payments: Payments made via GCash Manual are eligible for a refund only if the request is submitted before our admin team approves and activates the account access. Once approved and activated, manual transfer payments are non-refundable.

3. Access Expiration & Renewals

Your access will remain active for the exact duration purchased (1 Week, 1 Month, or 1 Year). If you have a recurring subscription setup via Paddle, you can manage or cancel your renewal at any time directly through your Billing tab or Paddle portal. Once access expires, your account automatically reverts to the FREE tier without losing your saved item bank data.

4. Requesting a Refund

To request a refund under the terms outlined above, please email support@automatedexam.com with the following details:

  1. Your registered account email address.
  2. Your PayMongo payment reference, Paddle transaction ID, or GCash receipt number.
  3. A brief explanation of your request.

Our support team will review your ticket and respond within 2 business days.